Connex One is a Software-as-a-service (SaaS) company specialising in the development of in-house omni-channel and AI-driven customer engagement platforms. With presence in UK, the USA, South Africa, Australia and Europe, Connex are rapidly expanding to other territories and continually bringing on new customers.
I worked this position from March 2022 until January 2023.
Working closely with a lot of individuals at Connex during my previous roles, the level of familiarity with people and the product has been extremely beneficial to allowing me to immediately pickup large projects and build a team of specialist engineers without too much friction.
As Head of SIP at Connex, my projects here have included implementing platform-wide geo-redundant voice switching systems, and carrier management systems, allowing Connex to make even more use out of their already substantial carrier and voice service portfolio. I also head up a growing team of numbering and carrier interworking engineers, ensuring that voice and related traffic is balanced across our platform, and ensuring rigorous compliance with all relevant national telecommunications regulations, along with adherence to ISO27001, ISO9001, HIPAA, MiFID, PCI DSS and NICC regulations.
Further to my larger projects, I am consistently engaging with new carriers in the IP Voice, SMS and social-enabled services sectors, and where appropriate, performing interworking testing, and onboarding them into our ever-growing estate.
My day-to-day responsibilities include leading my team of engineers and giving input into potential carrier interworking issues, building and setting up new international routing dialplan based on Least-Cost Routing in an ever changing market, implementing new voice edge-nodes to balance traffic across our estate, and engaging with customers on escalated issues that require specialist input.
Connex One
connexone.co.uk
Manchester City Centre, UK